TraLed Studio

Last updated: 12 May 2026

These Terms & Conditions ("Terms") govern the website traled.eu (the "Website") and all localization, translation and related services (the "Services") provided by TraLed Studio ("TraLed", "we", "us", "our") to a client ("Client", "you").

By using the Website, requesting a free test translation, accepting a quote or paying a deposit, you agree to these Terms. If you do not agree, please do not use the Website or order the Services.

Contact: contact@traled.eu

1Business clients only

1.1. The Services are offered exclusively to businesses, studios, publishers, independent developers and other professionals acting for purposes related to their trade, business or profession.

1.2. By requesting a quote, a free test translation or placing an order, you confirm that you are acting in that capacity and not as a consumer. Consumer-protection rules that apply only to consumers (including the statutory right of withdrawal) therefore do not apply to the Services.

1.3. If you place an order on behalf of a company or team, you confirm that you are authorised to bind it to these Terms.

2Definitions

• Source Material — any text, files, strings, scripts, images, builds or other content you provide for localization.
• Deliverables — the translated or localized content and working files we deliver to you.
• Order — a project whose scope, languages, price and estimated timeline have been confirmed by both parties in writing.
• In writing — includes email, the Website contact form, and messages on Discord or similar platforms.

3How an Order is formed

3.1. Information on the Website — including prices, examples, language lists, timelines, statistics and descriptions of our process — is general information and an invitation to discuss a project. It is not a binding offer.

3.2. Before any paid work begins, we confirm in writing the scope (languages, word count or files), the price and an estimated timeline (the "Quote").

3.3. An Order is formed when you accept the Quote in writing and we receive the deposit described in Section 5.

3.4. We may decline any project or test request at our discretion, without giving reasons, including projects whose content we consider unlawful, hateful or otherwise unsuitable for us.

4Free test translation

4.1. We may, at our discretion, provide a free test translation of up to the number of words stated on the Website at the time of the request, into one language (the "Free Test").

4.2. The Free Test is limited to one per project or studio unless we agree otherwise. We may decline or limit requests.

4.3. Timelines for the Free Test are estimates, not guarantees.

4.4. The Free Test is provided "as is", without charge and without any warranty. You may keep and use it. Because no fee is paid, we accept no liability of any kind in connection with the Free Test, to the fullest extent permitted by law.

4.5. A Free Test creates no obligation for either party to enter into an Order.

5Prices and payment

5.1. Prices are stated in euros (EUR). Rates shown on the Website are starting points; the binding price for an Order is the one confirmed in the Quote.

5.2. The final price depends on volume, complexity, format and deadlines. Word counts are based on the Source Material provided when the Quote is made.

5.3. Unless the Quote states otherwise:

• 30% of the price is payable in advance as a deposit. Work begins after the deposit is received.
• The remaining 70% is payable within 14 calendar days of delivery of the Deliverables.

5.4. The period in 5.3 is intended to let you test the Deliverables in your build. Payment of the balance is not conditional on any further event beyond that period, except where you have reported a material defect under Section 8 within it — in which case the balance is due within 7 calendar days after we deliver the correction.

5.5. Payment fees charged by banks or payment providers are borne by the Client. Payment methods are agreed in the Quote.

5.6. The deposit is non-refundable once work on the Order has started, except where we fail to deliver the Order for reasons attributable to us.

5.7. If payment is overdue, we may suspend work, withhold Deliverables and suspend Free Corrections (Section 9) until payment is received.

6Scope changes

6.1. Any change to the Source Material or scope after the Quote — additional text, new languages, new files, changed formats or a changed deadline — may change the price and the timeline. We will confirm any such change in writing before proceeding.

6.2. Text added to the Source Material after the Order is formed is quoted separately unless covered by Section 9.

7Timelines and delivery

7.1. Delivery times, including those shown on the Website (for example "1–7 working days") and reply times (for example "about two hours"), are estimates based on typical volumes. They are not guaranteed delivery or response dates unless a fixed deadline is expressly agreed as binding in the Quote.

7.2. Timelines start when we have received the deposit and all Source Material and information needed to do the work.

7.3. Delivery is made electronically. The Deliverables are deemed delivered when sent to the email address or channel used for the Order.

8Acceptance and defects

8.1. You should review and test the Deliverables promptly after delivery.

8.2. If the Deliverables contain a material defect — for example a mistranslation, an omission, a broken placeholder or tag, or text that does not fit an agreed character limit — please report it in writing within 14 calendar days of delivery, with enough detail for us to identify it.

8.3. Our obligation for a reported defect is to correct it within a reasonable time, free of charge. This is your primary remedy.

8.4. If no defect is reported within 14 calendar days of delivery, or if you publish, release or otherwise use the Deliverables commercially, the Deliverables are deemed accepted. This does not affect Free Corrections under Section 9.

8.5. The following are not defects:

• stylistic or preferential choices where the translation is accurate and appropriate;
• issues caused by errors, ambiguity or missing context in the Source Material;
• issues caused by missing or incorrect information about character limits, variables, context, glossary or technical requirements that you did not provide;
• issues caused by changes you or third parties make to the Deliverables or to your build;
• differences of opinion about wording, which we will discuss with you in good faith.

9Free Corrections

9.1. For any project we have completed and which has been paid in full, we provide free corrections ("Free Corrections") on the following basis:

• Errors in our translation — corrected free of charge at any time, for as long as the project continues to be distributed.
• Small updates — edits to already-localized strings, and small amounts of new or changed text (such as patch notes, a changed line or a renamed menu item), free of charge up to 10% of the word count of the original Order per calendar year, per language.

9.2. New content beyond that allowance — such as new chapters, quests, DLC, expansions, new languages or substantial rewrites — is quoted separately.

9.3. Free Corrections are provided on a reasonable-use basis and within reasonable timelines. We may decline requests that are, in substance, a new project.

9.4. Free Corrections are a goodwill service. They do not extend any warranty or liability beyond what is set out in these Terms.

10How we work: tools

10.1. Every project is reviewed and edited by human translators. To keep terminology consistent and work efficiently, we may use professional tools, including translation-memory, terminology, quality-assurance and machine-assistance tools.

10.2. Unless expressly agreed otherwise in writing, we may engage trusted collaborators bound by confidentiality to help deliver the Services. We remain responsible to you for their work under these Terms.

11Your responsibilities

11.1. You confirm that you own or have all necessary rights to the Source Material and to have it translated, and that the Source Material and its use do not infringe any third party's rights or any law.

11.2. You agree to indemnify us against claims, damages and reasonable costs arising from a breach of 11.1.

11.3. You are responsible for:

• providing complete and accurate Source Material, context, character limits, glossary and technical information;
• integrating, testing and quality-checking the Deliverables in your product before release;
• the content of your product and its compliance with laws, age ratings, platform rules (including Steam), and trademark or name clearances in each market;
• keeping backups of your files.

12Intellectual property

12.1. You keep all rights to your Source Material.

12.2. Upon payment in full, all rights we hold in the Deliverables for that Order are transferred to you, to the extent permitted by law. Until payment in full, you may use the Deliverables only for evaluation and testing, not for commercial release.

12.3. We keep all rights to our pre-existing materials, tools, methods, general know-how and non-project-specific glossaries and style guides.

12.4. We may reuse general linguistic knowledge gained on projects, but not your confidential content.

12.5. All content on the Website, including the samples, is owned by TraLed Studio or used with permission. The samples are original works written for the Website and are not taken from any released title.

12.6. We will not name you or your project as a client, or show your content in our portfolio, without your prior written consent.

13Confidentiality

13.1. We treat unreleased Source Material, builds, story content and project information as confidential. We use it only to provide the Services and do not disclose it except to collaborators and service providers who need it for that purpose and are bound by confidentiality, or where required by law.

13.2. Confidentiality does not apply to information that is or becomes public through no fault of ours, that you have already made public, or that we received lawfully from someone else.

13.3. If you require a separate non-disclosure agreement, please ask before sending Source Material.

14Limitation of liability

14.1. The Services are provided with reasonable skill and care. Except as expressly set out in these Terms, we give no other warranties, express or implied, including any warranty that the Deliverables will achieve any particular commercial result.

14.2. We are not liable for any indirect or consequential loss, or for any loss of profit, revenue, sales, wishlists, reviews, ratings, store visibility or ranking, refunds, reputation, data or business opportunity, nor for any decision of a platform (including Steam), publisher or rating authority, however caused.

14.3. Our total liability arising out of or in connection with an Order, whether in contract, tort (including negligence) or otherwise, is limited to the amount you actually paid us for that Order.

14.4. For the Free Test and anything else provided free of charge, our liability is excluded to the fullest extent permitted by law.

14.5. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for intent (wilful misconduct), gross negligence, or death or personal injury caused by negligence.

15Statistics and marketing statements

Market data, percentages, examples and descriptions of benefits on the Website (for example regarding player language preferences, store visibility, reviews or wishlist conversion) are provided for general information only. They are not promises of any outcome for your project.

16Cancellation and termination

16.1. You may cancel an Order in writing at any time. Work completed up to cancellation is payable pro rata; the deposit is retained as set out in Section 5.6. We will deliver the work completed and paid for.

16.2. We may terminate an Order in writing if you materially breach these Terms (including non-payment) and do not remedy the breach within 7 calendar days of notice. In that case, work completed is payable.

16.3. We may also terminate an Order if circumstances beyond our reasonable control make completion impossible; in that case we refund any amount paid for work not performed.

16.4. Sections 11–15, 17 and 18 survive termination.

17Force majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including illness, outages of internet, hosting or payment services, natural events, war, strikes or government action. Timelines are extended for the duration of such an event.

18General

18.1. Entire agreement. These Terms, together with the confirmed Quote, form the entire agreement for an Order. If the Quote conflicts with these Terms, the Quote prevails for that Order. These Terms prevail over statements on the Website, in marketing messages or in emails that are not part of a Quote.

18.2. Changes. We may update these Terms. The version in force when an Order is formed applies to that Order. Updates apply to future Orders and to the use of the Website from the date they are published.

18.3. Severability. If any provision is found invalid or unenforceable, the remaining provisions stay in effect, and the invalid provision is replaced by a valid one as close as possible to its purpose.

18.4. No waiver. Failure to enforce a right is not a waiver of it.

18.5. Assignment. You may not transfer your rights under an Order without our consent. We may transfer our rights and obligations to a legal entity we establish or control to operate TraLed Studio, and we will inform you if that happens.

18.6. Disputes. We will first try to resolve any disagreement amicably. Please contact us at contact@traled.eu; we will respond within a reasonable time. If a dispute cannot be resolved amicably, it will be governed by the law of, and subject to the courts of, the country in which TraLed Studio is established, without prejudice to any mandatory rules that cannot be excluded by agreement.

18.7. Language. These Terms are written in English. If translated, the English version prevails.

If anything in these Terms is unclear, or you would like a point adjusted for your project, please get in touch. Write to contact@traled.eu or send us a message through the form on the site — we answer every enquiry.

With respect,
the TraLed Studio team